Tag Archives: customer service

You schmooze, you lose

Posted on July 26, 2016 by rossmurray1

“Hello, welcome to SchmoozeTech, this is Randy, how may I help you?” “Uh, yeah, hi. I think my schmoozing account has been frozen. Can you check it out for me?” “Sure, sir, no problem. Let’s just call up your account … Continue reading →

Posted in It Could Happen... | Tagged , , , , , | 43 Comments

Insure this

Posted on December 10, 2012 by rossmurray1

Dear insurance company, Thank you for taking the time out of your profit-making to send me the very considerate quality service survey as a follow-up to my recent claim. Is replying with a personal response rather than rating your performance … Continue reading →

Posted in Reading? Ugh! | Tagged , , , , , , , , | 10 Comments